WE’LL HELP
YOU SORT IT.

For account access, verification, provider results or deletion questions, email the WEBFIXD support team managing Black Bot.

Include in your message

• Your device model and iOS or Android version.
• The Black Bot app version and build number.
• Which screen or sign-in method you were using.
• The exact error wording, without sending passwords or verification codes.

Account deletion

Open Account in Black Bot and choose Delete Account. If you cannot sign in, email support from the address linked to the account. Additional checks may be required before account-related information is removed.

Urgent security issue

Use the subject line “Black Bot security” and describe the issue without including credentials, access tokens or live verification codes.

Response times

We aim to acknowledge support requests within two UK working days during beta.